Customer Service

Customer Service

We aim to please.

Take a moment to read through our policies and procedures and such, then simply ring us up directly if you have any other questions.

How To Order
Shipping & Handling
Holiday Deliveries
Pecan Storage
Greetings
Guarantee Policy
Volume Discount
Privacy Promise
Request A Free Catalog

How To Order

We're here to make ordering simple, and offer a variety of ways to place an order with us.

Important notice: Please specify your desired delivery date when ordering in the comment . We make every effort to meet your delivery request, and see to it that your gift arrives on time and in tact. See more under Shipping & Handling.

Online

All online orders will be processed within 24 hours of receiving payment confirmation. Shipping is dependent upon your date request and carrier shipping options.

Email

For large and complex orders, we offer a spreadsheet submission for orders with multiple shipping addresses. Learn more.

By Phone

So if you have any questions— simply want to chat with us about whether your granddad would prefer a box of pecans or brittle, or if your friend Becky in Adak, Alaska will receive her sampler by Tuesday, then give us a call. We welcome phone calls anytime during baking hours.

Phone order hours: Monday – Friday, 9:00 A.M. to 5:00 P.M. (Central Standard Time), please call (800) 624-7404.

By Fax

(662) 382-7786

Use your Billie's Pecan Catalog forms, complete the details and fax to us. Or fax us your gift list and order details. All faxed orders will be entered into our system within 24 hours of arrival, and orders will be processed within 24 hours or as stated on the form for delivery. 

By Mail

We don't mind the good old fashion mail. So if that's your preferred method, simply mail us your order form.

Mailing address: Billie's Pecans, P.O. Box D, Crenshaw, MS 38621

Summer orders: Due to extreme heat in the South May-September, Chocoalte Pecans and Southern Pecan Toffee are shipped with a a cool pack to ensure they arrive exactly the way you like them. When purchasing chocolate treats during these months, a shipping surcharge will be added to your order.

SHIPPING & DELIVERY

Billie's Pecans ships worldwide. If the United States Postal Services, FedEx or UPS (United Parcel Service) deliver there, then we'll ship it there.

Use our online order forms to estimate shipping, or call us for a quote, Mon.–Fri., 9 A.M. to 5 P.M (CST), (800) 624-7404.

Most orders are shipped via USPS or FedEx. All Hawaii and international orders are sent via USPS.

Sorry, we cannot guarantee international delivery. Billie's Pecans is not responsible for the time it takes your order to deliver. Transit is dependent upon the carrier, destination and peak periods. The carrier's transit time may exclude weekends and holidays.

A shipping address where you or your agent will be present to receive your order is imperative. If no one is present on delivery, the carrier will leave the package(s) at the doorstep. Billie's cannot be responsible for deliveries that are not personally received.

All orders arrive in a Billie's Pecans decorative box and are packaged tightly in a shipping box for delivery.

We will not be responsible for replacement or refund of orders with incomplete or invalid addresses or products sent to recipients who are not available to accept the product or who refuse the product. If we accept, or are made aware of, a returned or refused product we will contact you as soon as possible. In order for us to reship your product you will be charged the entire cost of the item, plus the shipping expense to have the product reshipped. In order to guarantee freshness, we will not ship the same returned perishable product a second time—an entirely new product will be shipped in its place. Please be mindful of this important shipping policy; please take the time to double-check all shipping information prior to placing your final order.  Please contact us within 5 business days after receiving an order if you are not completely satisfied.  

Summer orders: Due to extreme heat in the South May-September, Chocoalte Pecans and Southern Pecan Toffee are shipped with a a cool pack to ensure they arrive exactly the way you like them. When purchasing chocolate treats during these months, a charge of $2.50 per ice pack will be added to your order.

HOLIDAY DELIVERIES

We make every effort to have your order delivered just as you request. However, to ensure your holiday orders arrive on time, we must receive orders by November 15 for Thanksgiving and December 18 for Christmas.

Christmas orders will be shipped the first or second week of December unless otherwise specified.

PECAN STORAGE

We’re not kidding when we tell you our pecan treats are made fresh—so do your best to keep them that way. Pecans are perishable and require cool, dry storage. They keep well in a tightly sealed package in the refrigerator. For extended storage, freezing is best.

GREETINGS

When requested, a complimentary personalized greeting card with your name and/or company name and gift message can be included with each gift. Don't worry, no advertising or prices will be sent with your gift orders.

GUARANTEE POLICY

At Billie's Pecans, we use only the most desirable pecans. Honest to goodness. In every pecan treat we make, we start with the biggest, highest-quality pecans from a specific type of tree, the Desirable. (The tree made its first appearance right here in Mississippi around the 1930s, by the way.)

We're certain you'll love our pecans as much as we do that we confidently guarantee your complete satisfaction with any Billie's Pecans & More product. Contact us immediately, however, should one of our products fail to meet your standards of quality and excellence. 

VOLUME DISCOUNT

We love pleasin’ a crowd—especially one filled with family and friends. So if you have a big order of 350 or more gifts, take advantage of our price discount. Please call us for quote.

Phone order hours: Monday – Friday, 9:00 A.M. to 5:00 P.M.(CST), please call (800) 624-7404

PRIVACY PROMISE

Billie's Pecans and More will not share any information gained through our website with third parties. From time to time, we will send you special offers and information through our email service. You may opt out of this email at anytime.